Lead Software Engineer
WhiteWater Express Car Wash · 2024–Present- Leading development and automation initiatives, aligning software projects with business strategy.
- Mentoring junior engineers and fostering secure coding practices.
Experience
Software Engineering Technical Leader
Cisco · 2018–2023- Drove automation testing pipelines with Jenkins, Cypress, and Selenium.
- Implemented threat modeling, vulnerability assessments, and DevSecOps practices.
Manager, Cloud PBX Tier 3
BroadSoft · 2012–2018- Managed Tier-3 support for BroadCloud PBX, resolving high-priority issues.
- Bridged technical leadership with hands-on development in Java and JavaScript.
Software Developer
Adaption Technologies / McLeodUSA · 1999–2012- Designed and maintained enterprise systems in PHP, Java, and SQL.
- Provided leadership and mentorship for junior developers.
Selected Projects
AI Phone Agent Platform
Twilio · Flask · Claude API- Built inbound AI voice agent capable of handling customer inquiries, lead qualification, and scheduling.
- Deployed on GCP with systemd process management and HTTPS webhook handling.
Data Pipeline Modernization
Firebird → MySQL ETL & Reporting- Engineered high-volume ETL jobs (25M+ rows/year), cutting processing time from 30 min to 7 min.
- Added retry logic, idempotency, and audit logs to ensure durability.
Automated GL Reports
PhpSpreadsheet + SendGrid- Automated daily Excel financial reporting with category mapping and direct email distribution.
- Eliminated hours of manual effort with zero errors.
Internal Application Portal
PHP · MySQL · GCP- Built full-featured HR intranet with OTP login, LOA tracker, CapEx planner, and payroll tools.
- Integrated ADP, JazzHR, TalentLMS, Deputy, MaintainX, and BirdEye APIs.
Skills
PHP
Python
JavaScript
Java
MySQL
MS SQL Server
PostgreSQL
Firebird
Database Administration
ETL & Data Pipelines
CI/CD (Jenkins, Git, GitHub Actions)
Docker
Linux / GCP / AWS
Application Security
DevSecOps
Threat Modeling
AI / ML (NLP, CV)
Claude API
Twilio
SendGrid
Agile & SDLC
Mentoring
About
Results-driven software engineer with 20+ years of hands-on experience in secure SDLC, web applications, DevOps, and databases. Proven technical leader with a track record of managing high-performing teams and driving innovation through strategic planning and execution.
Expanded expertise into application security with hands-on experience in threat analysis, vulnerability assessment, and incident response. Passionate about AI/ML—currently building practical AI phone agents and automation tools for small businesses through DUNNAI.
Thrives in dynamic environments, leveraging critical thinking and mentoring skills to deliver resilient, impactful solutions. Self-taught over 20+ years; formerly at Cisco for 16 years.